Data Privacy Policy
Your privacy is important to us at Glacier Point Lab
Information We Collect
When you reach out for corporate flower arrangements or gift services, we gather information you choose to share. This includes your name, business name, email address, phone number, delivery addresses, and specific requirements for your floral needs. We also gather payment information when you place orders, though this is processed securely through our payment partners.
For our corporate clients, we may collect additional business details such as company registration information, preferred delivery schedules, and budget requirements. This helps us deliver a service that is tailored to your business needs.
Our website automatically collects certain technical information when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to improve our website performance and understand how clients discover our services.
How We Use Your Information
We use your personal information primarily to fulfill flower orders and deliver excellent customer service. This includes processing your orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.
We also use information to improve our services and website experience. This helps us understand which corporate floral offerings are most valuable to our clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
Glacier Point Lab respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We consider the protection of your personal data to be important and employ appropriate technical and organizational safeguards to shield it. This includes secure data storage, encrypted communications, and restricted access to personal information within our organization.
Secure Storage
Personal information is kept in secure systems with access controls and ongoing security monitoring.
Encryption
Protected data transmissions are encrypted to safeguard information during communication between your browser and our systems.
Limited Access
Only authorized personnel who need information to provide services may access customer data.
While we implement strong security measures, no method of transmitting data over the internet is 100% secure. We continually update our security practices to guard against evolving threats.
Your Privacy Rights
You hold important rights regarding your personal information. Depending on applicable laws, you may have the right to access, correct, delete, or limit the use of your personal information.
To exercise these rights, please contact us using the information provided at the end of this policy. We will respond to requests within a reasonable timeframe as required by applicable law.
Data Retention
We keep personal information only as long as necessary to deliver our services and meet legal obligations. Retention periods vary based on the type of information and the purpose for which it was collected.
Typical Retention Periods:
- Customer contact and order information: approximately three years after last service interaction
- Payment transaction records: about seven years for tax and accounting requirements
- Website analytics data: around twenty-six months for service improvement analysis
- Marketing communication preferences: until you unsubscribe or about two years of inactivity
Cookies and Website Tracking
We employ cookies and comparable technologies to enhance your browsing experience and gain insights into how visitors interact with our site. Cookies enable us to recall your choices and assess site performance.
You can manage cookie preferences in your browser settings. Note that turning off some cookies might impact how the site works. For more details about our cookies practices, please consult our Cookie Policy.
Third-Party Links
Our site might include links to external sites or services. This privacy policy covers only Glacier Point Lab and this site. We can't be liable for how external websites handle your data.
We recommend checking the privacy policies of any third-party sites you access via links on our site.
Policy Changes
We may revise this privacy policy from time to time to reflect shifts in our practices, offerings, or legal obligations. When substantial updates occur, we will modify the "Last Updated" timestamp at the policy header.
Please take a moment to review this policy occasionally to stay informed about how we safeguard your privacy.
Privacy Inquiries
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we manage your information, please reach out to us.
Privacy Inquiries
Glacier Point Lab Privacy Group
Floral Street, London
London, United Kingdom WC2N 5DU
Email: [email protected]
Phone: +44 20 7946 0123
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We aim to respond to all privacy requests within five business days.